Download PDF by James S. Bowman: Achieving Competencies in Public Service: The Professional

By James S. Bowman

ISBN-10: 076562348X

ISBN-13: 9780765623485

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Government administration has been slow to recognize the importance of performance in staffing, promotion, and pay and the challenge will become more difficult when managers must assess performance in a “blended workforce”—“across contract/noncontract workers, across full-time/part-time workers, across organizations, and across jurisdictions” (393). Generational differences also affect understandings of performance and productivity. Cam Marston, typecasting employees according to generational monikers, writes: Generation X and New Millennials will almost always cite productivity, not time spent working, as a standard of measurement for the work done.

32 chapter 1 No longer can leaders outside of military and paramilitary settings expect to issue orders to subordinates in a command hierarchy who then immediately comply. They must be mindful of amassing facts, articulating goals, working effectively with a range of stakeholders, inspiring trust, cajoling, and embracing public involvement. Third, the importance of political and negotiation skills cannot be overstated. It is imperative that leaders, whether working alone or with others, be adept at bargaining, competitive resource acquisition, stakeholder relations, and conflict resolution competencies.

The leadership challenges and skills addressed here barely scratch the surface. A former cabinet officer, Donna Shalala, provides additional insights in her top ten lessons for managing a complex public bureaucracy. A number 34 chapter 1 of these are relevant for work in any sector: know the culture of the organization, choose the best and let them do their job, stitch together a loyal team, stand up and fight for the people who work for you, set priorities and stick with them, look for allies where you do not expect to find them, and do not expect to win every time (Shalala 1998, 284–289).

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Achieving Competencies in Public Service: The Professional Edge, 2nd Edition by James S. Bowman


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